“I paid for an item and I get an error when trying to download the PDF.”
First, make sure you have Adobe Acrobat installed on your computer. Secondly, try refreshing the browser if you are still getting an error or wait and try at a different time. Finally, please remember that you have purchased one-time access to the PDF version of the item, after which you will be unable to download any additional copies of the item without re-purchase. If you have received an error downloading your publication and have not previously downloaded the material on another computer or at an earlier time, please send us a message on the Contact Us page and technical support will get back to you as soon as possible.